PCL warranty program

PCL Protect and PCL Protect+

Build an order to estimate the five-year upgrade, or plan the costs of the whole warranty program.

PCL provides labels for approved warranty returns. PCL Protect: PCL pays standard shipping both ways in Year 1; in Years 2–3, the customer pays the inbound label cost and PCL pays return shipping. PCL Protect+: PCL pays standard shipping both ways through Year 5. Any customer-paid label cost is confirmed before the label is issued.

PCL Protect Included

Three years of defect coverage, plus eligible Lifetime LED coverage.

PCL Protect+ Optional upgrade

Five years of defect coverage, replacement-first service and standard shipping both ways paid by PCL.

Planning estimates. Product eligibility, prices and service capacity need approval before sale.

Glossary of terms

Your equipment order

Add the products on the equipment purchase. The estimate covers all eligible products together.

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Examples

Test cases

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Product	Qty	Each	Line

Five-year PCL Protect+ estimate

Products covered0

Actual fixture value$0

PCL Protect+ price-

Per year of coverage-

Projected added service cost-

Estimated PCL plan profit-

For the full PCL Protect+ term. Plan profit is the plan price minus projected added service cost. It is before payment fees, overhead, cancellations, refunds and unmodeled LED costs. The included PCL Protect warranty is funded separately. This is not PCL’s final net profit.

See cost and pricing details

Value at MAP$0

Subtotal$0

Volume discount0%

Sum of estimated floors$0

Pricing review alert / historical cap$0

Contribution if claims double-

Browse estimated prices by product

Price per product

Product	Type	MAP	Expected cost	Estimated floor	Plan rate price	PCL Protect+ price	% of MAP	Driver	One-unit value check

The last column tests one unit using the selected rules. Every price remains a simulation; a value alert does not approve the product or the price.

Annual model placeholders

One year of sales, followed through its plan life. Uptake is the share of products sold with PCL Protect+; with all-or-none coverage per order it equals order uptake only if uptake doesn't vary with order size. Annual prices use each type's average MAP. Order-level rules (the selected eligibility restriction, order minimum, discounts and value alert or historical cap) are not simulated order by order; use the eligible-share and plan-discount inputs to approximate them. Stress runs at the frozen sold price: no retroactive repricing.

One sales year	Three-year comparison	Five-year PCL Protect+	Difference 5-year minus 3-year

Historical speculative uptake sensitivity — unmeasured demand

Three-year comparison at 12%, five-year PCL Protect+ at 25%

One sales year	Three-year comparison (12%)	Five-year PCL Protect+ (25%)	Difference 5-year minus 3-year

Illustrative cash timing for one sales cohort

Plan year	Three-year comparison: cash in/out	Three-year comparison: cumulative	Five-year PCL Protect+: cash in/out	Five-year PCL Protect+: cumulative

Revenue arrives in the year of sale. Claim costs land in plan Years 2-5. Lifecycle contribution here is incremental and excludes the unmodeled program obligations below. This assumes upfront collection; it is not observed cash flow or an accounting revenue-recognition schedule.

Whole program for one sales year (included coverage + PCL Protect+)

Item	Amount	Note

Whole program funding worksheet

For one sales cohort, combine included coverage and incremental PCL Protect+ costs. Enter an explicit dollar allowance for each missing item; blank means unknown, never zero. LED costs are a bounded planning allowance with a documented horizon, not a quantified lifetime liability.

Unmodeled LED parts and ongoing service allowance

Other program overhead and write-downs

Plan selling and payment costs

Funding buffer above expected cost (%)

One sales cohort	Three-year comparison	Five-year PCL Protect+

Expected and joint-stress costs include both coverage layers once. The illustrative funding target is the greater of joint-stress costs and buffered expected costs, plus entered allowances. It excludes actual claims already paid because this worksheet begins at sale. Finance must build a remaining-obligation rollforward, account for overlapping cash held in spares, determine accounting treatment, and fund working capital separately without counting stock purchases and later consumption twice. No launch budget is approved here.

View the observed sales baseline

Observed Shopify baseline

November 20, 2025–October 30, 2026: 609 orders; 346 with candidate products; 2,361 net commercial units (1,881 static, 130 moving, 350 control/power). Includes 23 units on pending orders. Pack quantities are not individual bars.

Candidate merchandise value: $1,847,711.87 including pending; $1,826,846.37 excluding $20,865.50 pending. These are recorded order values, not cash receipts. Deposits are not converted to equipment. No recorded PCL Protect sales or Year 2–5 exposure exist in this window.

Source: reconciled Shopify order-line extract, October 31, 2026. This partial window is not annualized or automatically substituted into the older annual scenario.

Before launch

Before a price can be offered

This tool never approves a sale. Use only eligible products listed on the final certificate; exclude deposits, services, accessories and third-party goods. A pack must have an approved service unit. Coverage starts on first shipment per unit under the proposed v3 rules.

Product and Finance approve model costs, older claim evidence, the price schedule and exposure limits.
Operations confirms spares, successors, loaners and repair capacity for every model offered.
Craig approves the term and funding; counsel finalizes the customer terms.

The $49 order minimum and all percentage rates are still proposals. A 10% value alert never cuts a price. High alerts require review of customer value and service economics.

Change assumptions and comparison settings

PCL Protect+ term

Three-year comparison Five-year PCL Protect+

Included Years 2-3 shipping

Church ships in (approved) PCL both ways (original)

Plan rate basis

MAP Actual selling price

Fixture discount off MAPSets actual selling price and the pricing review alert; the historical profile also uses it for eligibility and its cap %

Simulation rules

Assumptions placeholders

By product type	Static	Moving heads	Control & power

How the calculations work

Formula and order rules

Per product (incremental to included PCL Protect), summed over covered years 2..term: Years 2-3 claims x (swap overhead + inbound leg*) * only when the church pays inbound under PCL Protect Years 4-5 claims x (non-LED repair + 2 legs + swap overhead + new-unit share x unit cost) (5-year only) Every year claims x uplift x (2 legs + bench test + admin) (extra easy-swap claims) swap overhead = refurb/QA + admin + spare-pool carrying + non-return rate x unit cost x (1 - invoice recovery) LED engine parts are excluded: the included lifetime LED warranty already owns them, so they are not counted twice. Estimated cost floor = expected cost x (1 + risk buffer) / (1 - target margin) Plan rate = tier rate for the term x basis (MAP or actual selling price) Price = ceil(max(plan rate, safe floor)) driver shown per product Order rules, applied in this order: 1 Validate quantities (whole numbers, 0 or more) 2 Include only eligible listed products; the v2 profile also tests a minimum merchandise value 3 Subtotal = sum of qty x price 4 Volume discount only if selected; none by default in v3, never below the estimated cost floor 5 Order minimum 6 Proposed rules: above the pricing review alert -> VALUE REVIEW; show the modeled price, never reduce it. Previous rules: hard-cap manual review.

Calculation checks

Built-in tests

These calculation checks use the previous comparison rules. Historical test prices can differ from the proposed rules selected above.

Result	Test	Detail

What these estimates include and leave out

What this model can't tell you yet

PCL Protect is the included three-year standard defect warranty with eligible Lifetime LED coverage. PCL Protect+ is the optional five-year upgrade with replacement-first service and PCL-paid standard shipping both ways. This tool estimates the included warranty cost separately from the upgrade’s added costs and price. Three years remains an internal fallback for the upgrade. Prices are simulations until the eligible models, costs, capacity and contract terms are approved. Every claim rate, cost, uptake and mix default is a placeholder. The model list is illustrative and is not an approved eligibility register. MAP comes from the October 2026 dealer price list; Pro Pendant and Zoom Mini (*) come from Shopify. Built-in tests run on fixed defaults at the bottom of the page.

Claim rates are placeholders. Real rates need claims divided by units in the field by model and age (cohort exposure), not shares of Asana cases.
Shopify now supplies current inventory costs for many variants, with eight sold candidate variants missing costs. They are not confirmed landed costs. This simulator still uses tier percentages as placeholders; do not mistake them for observed model costs. Repair and actual freight costs remain missing.
LED engine parts are excluded from the core engine at every age, and ongoing LED service after active coverage is unmodeled. Enter an evidenced allowance in the funding worksheet; it remains a planning estimate with a stated horizon.
Plan cancellations and refunds are not calculated. Annual plan receipts assume the full modeled selling price is collected and retained. Estimate cancellations and refunds separately before approving prices or funding.
Legacy PCL Protect plan: accounting shows 84 plans + 10 Year 2 add-ons sold Aug 2024 to Aug 2025. At list price that's $9,606 of revenue. Actual selling prices, fulfillment costs and profit were not available in the reviewed sources, so the legacy plan's net contribution is unknown.
Review service after launch and assess demand once quotes have completed the normal sales cycle. Early results cannot establish Year 4-5 reliability for new buyers; use older installed cohorts for that.

Glossary of terms

Plain-language definitions for the labels used in this calculator.

Find a term

PCL Protect: The standard warranty included with eligible new equipment. It provides three years of defect coverage and eligible Lifetime LED engine coverage under the approved terms.
PCL Protect+: The optional paid upgrade. The recommended five-year plan adds defect coverage in Years 4 and 5 and replacement-first service with PCL-paid standard shipping both ways through Year 5.
Replacement first: PCL sends an approved replacement before receiving the faulty product back. Stockout, return and customer-agreed repair rules still apply.
MAP: Minimum advertised price. The model uses this reference equipment price for plan rates and placeholder unit costs; it is not necessarily the price the church pays.
Actual equipment value: The equipment selling price after the equipment discount. It excludes the protection plan itself.
Projected added service cost: The estimated extra cost of providing PCL Protect+ beyond the included PCL Protect warranty, over the full plan term. It is based on assumed claims, repairs, shipping and replacement costs.
Estimated PCL plan profit: PCL Protect+ receipts minus projected added service cost. This is also called contribution. It excludes fees, overhead, cancellations, refunds, unmodeled LED costs and the separate included-warranty cost. It is not company net profit.
Net profit: What remains after all relevant costs and expenses. This calculator does not establish PCL’s final net profit.
Lifecycle or plan term: The whole coverage period. A five-year cost or profit figure covers the full five-year term, even when the plan price is collected upfront.
Claim rate: The assumed number of covered service events per product in a coverage year. The calculator’s rates are placeholders, not verified failure rates.
Uptake: The share of eligible products sold with PCL Protect+. It does not necessarily equal the share of orders that buy a plan.
Eligible share: The share of products assumed to qualify for PCL Protect+. Only products on the approved list can actually be offered a plan.
Unit cost: The estimated cost of the equipment to PCL. The current simulator uses a percentage of MAP as a placeholder, rather than a verified cost for each model.
Cost floor: The lowest modeled plan price that covers projected added service cost, the risk buffer and the target contribution margin. It is an estimate until costs are verified.
Plan rate: The percentage of equipment value used to propose a plan price. The calculator uses the higher of that price and the cost floor, rounded up.
Risk buffer: An extra allowance above expected service costs to help cover uncertainty.
Target margin: The desired share of the plan price left after buffered modeled service costs. A 50% margin means half the price, not a 50% markup on cost. It is not a company net-profit margin.
Pricing review alert: A flag when a modeled plan price exceeds the selected share of equipment value, 10% by default. Review customer value and service economics; it does not automatically reduce the price or limit coverage.
Claim uplift: An allowance for extra service demand when replacement-first service makes customers more likely to request help. It is an assumption.
Non-return and recovery: An allowance for replacements whose original faulty units are not returned, reduced by the share of replacement cost expected to be recovered. Recovery is not assumed merely because an invoice was sent.
Spare pool: Replacement equipment kept ready for service. Carrying cost is the modeled cost of maintaining that availability.
Cohort: A group of products sold during the same period. The annual model follows one sales year through its coverage life.
Stress test: A scenario with more claims or higher costs. It keeps the sold plan price fixed to show what happens when service costs rise.
Whole program cost: Included PCL Protect warranty costs plus added PCL Protect+ costs, counted once, and the entered allowances. Missing LED, overhead and selling-cost allowances keep the funding worksheet incomplete.
Funding target: A planning estimate of money needed for future obligations. The worksheet uses the higher of stressed core costs and buffered expected core costs, then adds the entered allowances. It is not an approved budget or accounting reserve.
Lifetime LED and End of Service: Eligible LED engine defect coverage continues until the model’s published End of Service under the final supply and notice rules. It does not mean unlimited fixture coverage or a guarantee that parts will exist forever.
Historical comparison rules: The previous pricing scenario, retained only for internal comparison. Its restrictions and discounts are not the current recommended offer.